John S Ebg

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Verified Reviewer
| map-marker Plain, Ohio

$200 Debit Card Holds for weeks!

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I recently noticed this past month not only do I have one but two hold charges on my bank account from two different speedways this past month for $200 each due to the hold charges. For both transactions the actual gas fee already came out but its been 2 weeks for one and 3 weeks for the other and I still havent had these charges removed. I fear if I go again I will be on the hook for $600 total... Do not shop at a gas station that treats its customers money like a free paycheck.
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Loss:
$400

Preferred solution: Full refund

User's recommendation: Do not shop at a gas station that treats its customers money like a free paycheck. And use a credit card where you can.

Deb C Frp

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Verified Reviewer
| map-marker Coon Rapids, Minnesota

Overcharge at the pump

Speedway Gas Station - Overcharge at the pump
Speedway Gas Station - Overcharge at the pump - Image 2

I hope this is the right email. I have tried others with no response.

I stopped in at your location on Northdale Blvd store 4290 in MN. I went to top off my half tank of gas. The pump stopped at $23.86 , which was just about 8 gallons at $3.009 with my rewards. All of the sudden the $23.86 dropped into the gallons and charged me $71.78.

I went inside, the person told me it just happened to another lady and I have go to my bank to take care of it. My bank could not believe this could not be done on site. Is there any way this can be taken care of so I don't have to go through the dispute? I am so sick to my stomach and in tears.

When I went back to see if it could be taken care of by a manager this morning due to no management on site when this happened, the was a yellow Out of Order bag on the pump. So obviously there was a problem.

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Loss:
$48
Pros:
  • No problem before i am a valued rewards member
Cons:
  • Just this no mgr on site to help

Preferred solution: Price reduction

2 comments
Guest

What do you mean the $23.86 dropped into the gallons? Did you make sure you got a receipt?

Guest

There was no problem and I think you're lying about going to the bank. If you did and they told you this nonsense, they are fools like you.

It's a normal hold that ALL gas stations put on a card if you buy at the pump.

The charges should fall off in a few days if not now. Let's see if you're woman enough to come back and say you were wrong and know NOTHING about credit/debit cards.

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Eric P Les

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| map-marker Clayton, North Carolina

Upset unappreciated customer

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Speedway Gas Station - Upset unappreciated customer

I am a local business owner, Eric$$## , #$@$$#LLC dba @####trucking and can be reached at 919

#$#&$#@ or $####trucking$###@gmail.com. I own $$ quad Axle freightliner semi dump trucks as well as a small fleet of commercial vehicles, besides being a neighbor at the local highway 42 / powhatan road location, but on occasions I visit the other store up the road on 42 or right off of 42 they're in Clayton.

I'll have to get the exact location, but there was an issue tonight with an associate named Kim who refused to give me the corporate number, and threaten to call the police, when she blatantly handed me the wrong item ( 50$ lottery ticket #25 ) after refusing to cash the one I just handed her. On the prior transaction I just handed her $180, for 2 50 tickets &2 20 $ tickets... I lost from the first 2 50s but won 40 each on the two $20 tickets bringing me to $100 total lost, as I cash the man and she tried to hand me the same ticket again and I told her no I meant the same two meaning the 50s I said I would not want to play the ones that I just won back-to-back I didn't feel like they were in our favor after just winning the ticket prior, she huffed a little butt reluctantly handed me the other two $50 tickets once I showed her the other 20 was already on the counter for the difference making it 100 even. Luckily I won one of the tickets for $200, but lost the other.

Being polite and jovial even after they asked me for a tip, I asked for the subsequent ticket behind the losing ticket which she still had in her hand, she intentionally handed me the wrong ticket, with no way to really check it as the transaction proceeded because they look exactly the same they're on different sides of the register, as I walked away and noticed it was wrong, totally untouched nothing wrong with the ticket unblemished, I asked her to give me the other one that that was the wrong ticket, not only did she refuse she threaten to call the police if I didn't take the ticket and leave. At first I was insisted that she did indeed do that call the police but letting cooler has prevail I decided to take the ticket and the receipt and ask for corporate's number and to that she refused and we have the phone as if she was going to call the police, that big deal other than anything wrong so I took the ticket and the receipt and walked out the door. The camera will support everything I just said, if check, and if you look you'll see what she pulled out the wrong tickets the first time and I had to correct her and have her pull in the Right tickets because of the exact same thing that I just spoken and the trainee was right there to observe the entire thing, and it passed and being honest he cannot say that I was being ugly or anything out of the way was said. I probably spend upwards of 100,000 or more just in fuel their yearly, and probably half that amount in groceries and drinks for my guys and ice and things we need because they're so convenient to my shop at the other location just 2 miles down the road.

The associate's name was Kim I don't know her position there, I had something similar happened and the other location, but I think with my relationship with the manager at that store that can hopefully be solved internally, but this is absolute garbage, I still have the ticket I haven't touched it, I plan to call the NC Lottery commission first thing in the morning, but would like the opportunity to speak with you guys as well. If it wasn't on the heels multiple issues where nothing's been said, me just walking away never challenging it, I probably wouldn't let this one slide but it's an ongoing issue there, I'd like it resolved please. Thank you for your time. Your customer Eric _$#$$.

It says to be reached by email but I would like a phone call as well please.

I don't have a voicemail setup so if you don't reach me please leave me an email but I'd like to talk to a person if possible.

The store is actually off highway 42, let me get my receipt and see if that's the actual store number... It did not give me the option but it is the speedway number 0008299 Clayton North Carolina 291 highway 42 East, the transaction number was 474**** at register three, the dates 1222/2023 at 12:28 and 49 seconds, I should say number one North Carolina $50 in quotes 913 and quotes 10M spect

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Loss:
$50
Pros:
  • Pro- open 24
Cons:
  • Open 24 stations have a hard time with employees

Preferred solution: Apology

User's recommendation: Don't take out my frustrations on them hopefully your experience will be different

Tamika T Tqr

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Verified Reviewer
| map-marker Maple Heights, Ohio

Harassment

Speedway Gas Station - Harassment
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Speedway Gas Station - Harassment - Image 3
Ive already spoke to customer service about this matter a man saying that he was an employee harassing me and telling me he would physically escort me out of the building. It was very unsettling and uncomfortable and unfortunate because this is the closest gas station to me and my favorite one honestly honestly.
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Pros:
  • Reasonably priced close to home
Cons:
  • Strange man harassing me

Preferred solution: To not be see this man in there again

User's recommendation: Avoid this man if you see him

Victoria T Guo

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Verified Reviewer

Missing funds on gift card

Speedway Gas Station - Missing funds on gift card

This morning I went in to location 0009373 to use my Food & Merchandise card . Which I actually had 2 of them.

1 card had only .76 on it the other had $10.00 which after looking at transactions it should had $20.00 the reason I say that is because after viewing my transaction history the amounts dont add up. And really dont now because he said it had nothing on the card and clearly my app shows $10.00 and history reflects there should be $20. But now to how it all started. I had a few speedy key cards means reward accounts that I want to go ahead and redeem points for gift cards.

So what we did was just add the amounts to one gift card on 11/27/2023. When I left the store that morning I left with $30 on a gift card. And only one Rewards account now. Thought I was in good shape.

So later on the 11/27/2023 11:25am I used $10 of that $30. Bring my balance to be $20 then on 12/12/2023 I redeem rewards again to add $10 bring me back to $30.0 then I used $10 of it so balance should be $20 but only shows $10 on my account. Then when I go in today 02/08/2023 the girl tells me the card has $0 dollars on it and my app shows $10 . Im wanting to know where my balance of my gift card is I have a picture to provide.

If need I can send you the. Pictures on my transaction on my app

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Loss:
$20

Preferred solution: Full refund

User's recommendation: Keep receipts

Stephanie K Lsi

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Verified Reviewer
| map-marker South Charleston, West Virginia

Poor customer service

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Speedway Gas Station - Poor customer service
Speedway Gas Station - Poor customer service - Image 2

Speedway located at 400 MacCorkle ave sw South Charleston Wv. I stopped in after work to purchase two packs of cigarettes, and I went ahead and grabbed a couple of candy bars that were on sale.

The woman behind the counter asked me if I had my ID for the cigarettes, which I do not as I lost them a couple weeks ago when my purse dumped out. I expressed my frustration because I have never been carded in this location and I have been using this location for approximately 17 to 18 years. I did not raise my voice nor curse but did state that it wasnt right as they never do it any other time. The lady proceeded to tell me they card everyone all the time and I stated no again I had only been carded there 1 time in the past 20 years and that had been years ago.

I also stated that I knew I didnt look under 30 which is fed and state rules. I had already pushed the candy bars to the side put my card and wallet back in my purse and turned to leave. When a young man proceeded to tell me thats how it is and to never come back there. He did in fact raise his voice.

My issue is if speedway actually has a policy to card everyone all the time it has never been enforced I would have known not to stop there. Secondly the kid that got involved after I had already removed my items and had already proceeded to leave was majorly out of line! This is the same location where I believe the same young man IDed my daughter who is 23 but looks 16 and when she went to get her ID out he laughed and said oh pull out your little fake ID for me she had her passport and he just rolled his eyes when she handed it to him. Needless to say Ill never visit this store due to the kids attitude young man.

I want to state for the record its not the fact of carding its the fact that its not consistent However, the attitude of the young man is my biggest complaint. I would attach a copy of state and federal guidelines to this if I could.

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Pros:
  • Convenience to my home
Cons:
  • Slow poor customer service

Preferred solution: Apology

2 comments
Guest

Past procedures on their part doesn’t dictate present policy. They are allowed to have stricter policies than the State mandates.

The reason the male got involved is you kept running your mouth when it wasn’t needed. Do better.

Guest
reply icon Replying to comment of Guest-2440472

I did not “keep running my mouth” and if you had ready my complaint I’m not upset so much about the Iding it’s the inconsistency of it as I had been using that store for at least 18 years and only been carded 1x. I never yelled I never cursed and was very calm.

People are allowed to be frustrated and are allowed to vent frustration in a respectful manner which I was being respectful. I’m allowed to call them out on there inconsistency. Again I had already turned and was leaving when the little boy decided to get on his power trip.

The situation was done and over with all he tried to to is escalate it! You know opinions are like *** everyone has one and everyone thinks theirs smells nicer

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Adam C Ggg

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Verified Reviewer
| map-marker Cleveland, Ohio

Lazy, disrespectful employees

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Updated by user Feb 25, 2024

Speedway just doesn’t care they hire people in the corporate office just like people behind the glass lazy no good no customer service skills to people that are trying to make their business better while tell this my name rings bells in the streets of Columbus, Ohio...

Original review Feb 16, 2024
It is Friday, February 16, 2024. Im sending you an email due to the fact that your speedway on S.

High St. in Columbus Ohio by Greenlawn Avenue is by far some of the laziest disrespectful employees Ive ever seen in my life the first thing most people do when they leave their home in the morning is they stop somewhere and get a cup of coffee not everybody but some people. so your speedway on S. High St.

im on my way to work on Tuesday morning a little after 4:30 AM go there to get a cappuccino and every one of your cappuccinos are either out or barely have anything in them Ive went every day since Tuesday and you guys are out I dont understand. You have two people behind the glass never busy during those hours in the morning and they cant stock the coffee or the cappuccino machine. This is ridiculous its like they just dont care so finally this morning Friday, February 16, 2024. I walked in just a minute ago and it was still out of cappuccino.

No one has touched it. No one has cared the employee after I said youve got to be kidding me. You guys still have not stocked the cappuccino machine. Im just gonna go ahead and call corporate.

Clearly you dont care come on come back inside Ill go ahead and do it right now. You shouldve done it four days ago, the guys been working on third shift he just doesnt care hes disrespectful every time I walk into that speedway youre employees are disrespectful. The only person that is nice is the lady named Tammy that does the cooking back there she is help me out numerous times because youre employees behind the glass. Dont wanna come out to help out a customer or stock donut set in a pile for hours on Thursday morning I got there at six on Thursday, 15 February usually around that time the donuts are usually warm or fresh.

I open the box and they were crunchy. You guys have to do something about the speedway on S. High St. I believe the address is 1620 South High St.

Im not sure but its the closest one to Greenlawn Avenue. Its disgusting dirty and downright foul lazy disrespectful employees. You guys should do a better job screening your employees somebody that takes pride in their job like the lady that cooks there in the morning times her name is Tammy not even her job to come out and assist customers with the coffee, but she has on numerous occasions I just had enough I shouldve called months and months and months ago , or send an email months and months and months ago I just had enough and now Im doing it today. Hopefully you guys can help me out if you do that would be great.

Id love to have some fresh coffee so I dont have to drive to another place and waste more time and being late to work once again because Im dealing with a dirty speedway. Im actually driving and doing a talk to text so if some words get mixed up, I apologize Im talking into my phone as Im driving.
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User's recommendation: Don’t go to Speedway on S. High St. either you’ll have a crackhead begging for money or when you walk in and walk out you feel like you need to take a shower so disgusting

Robert v Yta

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Verified Reviewer
| map-marker Richmond, Kentucky

Homeless

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Speedway Gas Station - Homeless
I live in Richmond KY and I wanted to let you know our speedway has homeless people living behind there dumpster. It's a eyesore and I can't believe you manager don't do something about it? It really makes your store look bad! I just want you to be aware what's going on. Thank you
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Pros:
  • Discounts
Cons:
  • Unclean environment

Preferred solution: Clean up your store area

Darlene K Xux

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Verified Reviewer

Complaint

Speedway Gas Station - Complaint
Speedway Gas Station - Complaint - Image 2
Speedway Gas Station - Complaint - Image 3
Speedway Gas Station - Complaint - Image 4
Speedway Gas Station - Complaint - Image 5
Speedway Gas Station - Complaint - Image 6
speedway on West Ave in CROSSVILLE. They messy as can be. it was slow as can be and no one cleaning or anything up. stuff everywhere.
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Preferred solution: Gas

Nikco T
map-marker New York, New York

I was charged twice for a purchase

Speedway Gas Station - I was charged twice for a purchase
Speedway Gas Station - I was charged twice for a purchase - Image 2
I was told the first couple of times that my card was declined. I tried a third time they said it didnt go through so I tried a different card and it took the $140 worth of diesel gas off the second card it wasnt until after I left the Bronx New York that it turns out that first transaction did go through so I paid for the gas twice.
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Lynn J Tck

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Verified Reviewer
| map-marker Winslow, Arizona

ATM didn't give my money

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Speedway Gas Station - ATM didn't give my money
Speedway Gas Station - ATM didn't give my money - Image 2
Millie was very polite, and assured me that this matter with the acting manger chastity would be taken care of, but I will never give any speedway gas station or an all point ATM my business,and I will let everyone know what I had to experience, and I wouldn't wish it on my worst enemy!!!
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User's recommendation: Don't use the All point ATM at speedway it will ROB YOU!!,and hopefully you will get a nice cashier like Christian or Lucy if not good luck !!

Carol C Tft

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Verified Reviewer
| map-marker Greenfield, Indiana

Rudest employees ever

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I go to the gas station on 21st Street in Newark Ohio a lot my son works right there at Home Depot stop there usually after 9:00 p.m. and there's a woman that works there that acts so disgusted and literally looks me up and down and discussed help sent me wrinkles her nose is the Bruce woman I've ever met in my life and I'm actually really nice to her never caught the problem in there I'm polite even though she treats me like that it's happened more than once that's why I'm making a complaint now I really think something should be done about it just because she's the worker that will come in and work no matter what she's a rude *** b****

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Cons:
  • Rude employees

Preferred solution: I would like to have her removed from her position there because she literally is done to me every time I've been in there no matter how polite or nice I am to her and I don't understand why

User's recommendation: Don't go to that gas station after 9:00 p.m.

3 comments
Guest

Sounds personal. How odd that you know she always comes in when called to work.

Guest
reply icon Replying to comment of Guest-2493094

Gee wonder who you are making a comment like that anyway I know that she always comes into work when called because I overheard her telling a man when I was there before being rudely waited on so is that still odd that I know that

Guest
reply icon Replying to comment of Guest-2493149

Yes. And it’s also odd that a minimum wage gas station employee can trigger you with a look.

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Jesse P Lwm

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Verified Reviewer
| map-marker Minnetonka, Minnesota

Comaplaint

To who may this concern,

I hope this message finds you well. I am reaching out to express my profound disappointment and concern regarding an incident that occurred at your Minnetonka location (13305 Excelsior Blvd, Minnetonka, MN 55343) on 2/13/2024.

Upon entering the store and inquiring about the use of our company card for fuel, I was met with hostility and aggression from Phree.

(I think its his name) He not only failed to assist us but proceeded to yell at me, using foul language, and demanded that I leave the premises immediately. This behavior continued even as I attempted to leave peacefully, with Phree following me to my vehicle and continuing his verbal assault.

This incident not only left me shaken but also deeply concerned about the level of customer service and professionalism upheld at your establishment. Additionally, I was informed by my technicians that Phree had been similarly rude and disrespectful to them on 2/13, as well as to another service manager, Justin, on the same day.

As a long-standing customer who has spent thousands of dollars at your store over the years, I find it unacceptable that such behavior is tolerated from a member of your management team. Furthermore, the fact that Phree admitted to not knowing how to authorize fuel purchases using our company card raises serious concerns about the competence and training of your staff.

Moving forward, I kindly request immediate action to address this issue.

It is imperative that measures are taken to ensure that such incidents do not occur again, and that your staff are adequately trained in customer service and card authorization procedures.

Until this matter is resolved satisfactorily, we will be unable to continue doing business at your Minnetonka location.

I urge you to contact me at your earliest convenience to discuss how this matter will be addressed. You can reach me at via email at jesse@***.com and dave@***.com trust that you will take swift and appropriate action to rectify this situation.

Thank you for your attention to this matter

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Preferred solution: Apology

Jen S Ele

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Verified Reviewer
| map-marker Jasper, Tennessee

Employee was rude and unprofessional

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I always go jn the speedway in jasper ttn at least 2 or more times a day due to my profession. Their was an employee went to the register of the girl working there she was kindly short real sweet and funny young lady always making folks laugh.

But anyway it took me a couple of days to get the name of the rude employee name her name is Veronica . She went to the young lady and started being smart something about a conversation that took place and Veronica wanted to know who told the lady . Well she told her she was not snitching on anyone and Veronica threatened her and told her she would see to her being fired . Their was a line of people and the young said well I'm not starting any trouble and went back to checking out customers.

Veronica went past myself and others and called her a bxxch and she would have her job. The young lady did nothing I assure you . But that not the first time I seen Veronica be unprofessional I just wasn't going to do anything but my husband said to put in a complaint. It's just so sad the way the young lady was being talked too.

It was as I was going to work around 515 to ,530am.

Thank you for your time Mrs. Jen Shirley...

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Preferred solution: That rude employee needs terminated!

Phil C Rnv

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Verified Reviewer
| map-marker Hollywood, Florida

Concerns about food quality and poor service

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Speedway Gas Station - Concerns about food quality and poor service
Speedway Gas Station - Concerns about food quality and poor service - Image 2
Speedway Gas Station - Concerns about food quality and poor service - Image 3

Over several months I've had concerns of issues with no servicing on the soda machines and for many months at a time Mountain dew or the energy drink is out of stock and when I voice my concern to the manager they do not seem to care and nothing is done about it today when I went in there I saw that the hot dogs were the size of pencils and not quarter pound size as I am used to seeing in my entire lifetime I pointed it out to the employee today October 14th around 1:00 the lead person on duty did not seem to care or do anything to remove the overcooked hot dogs when I pointed it out to them they purposely don't wear a name bad so they cannot get called out but there were only two girls working at that time in this particular girl was a brunette and is usually one of the managers. The energy drink flavor has been out of stock for over a month.

We live around the corner and we go to speedway daily. Before this the Mountain dew flavor was broken for over 4 months where they even took the metal tab out. Whenever I point out my concerns and I mentioned to them that I may have to call corporate they seem to have a I don't care attitude and just tell me to go ahead and call corporate this is very bad business practices. I will be posting my pictures and video across social media platforms.

On another note they always seem to be out of hot food by 5:30 p.m.. when a lot of people are coming home from work because they don't want to put the effort in to make more sandwiches or hot dogs etc.

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Cons:
  • Having to go to another location waist gas
  • Poor customer service

Preferred solution: Apology

User's recommendation: Do not go to the Taft Street speedway in Hollywood Florida off of 64th avenue very bad customer service

Steven J Gdb

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Verified Reviewer

Because they refuse to do anything with a bad employee

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Speedway Gas Station - Because they refuse to do anything with a bad employee
They have a very negative supervisor in a store located in Lima Ohio she's has made racist slurs has thrown everybody out of the store associated with my company or me I have lost contracts due to her she has posted on my commercial website on my personal Facebook and business Facebook going around slandering my company and the speedway corporate refuses to do anything about this individual so yes I have contacted my lawyer and lawsuits are going to be filedi would and made fake Facebook accounts
View full review
Loss:
$63

Preferred solution: Her to get fired cuz I have lost a contract due to her of 63,000

User's recommendation: I wouldn't refer anybody to the Northwest Street Lima Ohio speedway

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