Speedway Gas Station - Pre Authorization Hold
On March 29, 2018 I stopped at a Speedway located in Asheboro, NC for gas. my gas purchase was $20.01 When I checked my bank account later that day i was also charged an additional $26.00 resulting in my bank account over drafting.
I called the Speedway location and they then directed me to call Customer Service where i was inform this was just a "Pre-Authorization Hold" and the money would appear back on my account in the next few days. For something that isn't posted in-store or outside where customers could see, charging them a Pre-Authorization fee that is more than what they paid for gas is absurd without the customers knowledge.
Reason of review: Pricing issue.
Monetary Loss: $26.
Preferred solution: Inform customers of them being charged for Authorization .
Location: 509 W Dixie Dr, Asheboro, NC 27205, USA
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Comments
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I got gas at a Speedway today and just looked at my card and there is a $125 purchase record for it, for $27.83 worth of gas! I freaked out.
Seriously, WTF. Nothing posted about this high of an authorization hold.I had no prior knowledge of Speedway since it is new to my area in NY. Had I known, I would have gone in and paid cash. I was just trying to stay away from people due to COVID so I thought paying at the pump was better.
Little did I know. Won't make that mistake again.
I am just experiencing this now however my card didnโt even go threw it said please see cashier (I had a sleeping toddler in the car I didnโt want to wake up so I used another bank card and the charge went threw. And I just looked at the other card and they put a 100$ hold!!!! What but it said it couldnโt do the transaction and to see the cashier???!!!!
This happened to me yesterday. 20 dollar gas purchase, 91 dollar total on my checking account.
Which literally zeroed the account. Luckily I donโt have overdraft in my debit card, so at least I wonโt deal with that fee.
I have had the same issue and I'm very upset because I needed to have a certain amount for a transaction. At least let your customers know a head of time before charging a holder fee. I'll never shop at a speedway again
I think speedway will never get my business again. This is horrible this preauthorization charge.
This should be illegal and we as the customer should put a lawsuit against them.
At least they could put a sign on the pumps stating this. I never carry cash.
They just did this to me. I did debit of 50.01 and my checking paid that.
They also are holding an additional 75.00 for 7 days. Absolutley Absolutely ridiculous. No notices or signs.
They never did this before when i used debit. There is a class action lawsuit on them for this practice.
Let me update.. speedway did not put the 75 hold.
They dont hold on debits or credits. Its our banks... your bank will deny it, but its true, i investigated my hold.
Also let me let everyone know.. its a federal law no hokd can be more than 24 hours.
Then donโt run your card at the pump. You chose the payment and method so you really canโt complain.
Itโs common knowledge about holds and Iโm surprised you are only now figuring it out.
Go IN the store and pay at the register. Duh.
Most places that do Authorization charges do really small amounts, I have a speedway near where i live and i've never seen this charge on my account till i went to a different locations.
Stop and listen to yourself!! Do you know exactly how much it takes to fill your vehicle up?
Does the pump? Both of those are no answers. As such the price of gas fluxes back and forth so at any one time no card company is going to KNOW exactly how much fuel you need. At an average of $2.75 currently around me at local gas stations a $45.00 hold is going to be roughly a full tank of gas for most passenger vehicles.
So while you feel itโs unfair it IS the system you and those people who use their cards at the pump have demanded. You demand in this world of prepaid gas that you get to fill up NO MATTER WHAT!! In order to do this they put an amount roughly equaling a full tank of gas on hold until your transactions are completed. They used to put a $125.00 hold on all bank cards so count yourself lucky.
Yes it over drew your account but that is on you and not the gas station. Your banking habits are your business and not theirs. Knowing they put a hold on your money gives you the option of going inside and paying like everyone else. YOU want fast fill ups with ZERO human interaction then YOU are the one that pays for it.
In cash and aggravation. What makes you think that you are going to be treated any differently? Pay with cash because there is no law that debit is cash. Thatโs a slogan used by retailers.
If you have any doubt about how much you have then DONT PAY AT THE PUMP!!!! Simple right?
What is with the rude attitude people possess in trying to make a point? Jeez.
YES, LET'S USE ALL CAPS TO MAKE A POINT!
You know if YOU are one who does this! (shakes head)
In reply to you saying "Knowing they put a hold on your money gives you the option of going inside and..." she didn't know & that's the point
I didnt know that they were putting a hold either so it's not common knowledge.
I take it you work for the company. Because your attitude is not needed or wanted.
Common sense: Do you work at Speedway? If not, go to *** and stop lecturing people who got ripped off.
Hey dup. U must be a Gas Station crook..
I have a masters degree and never in my life have i heard of holding 100 to pay 20 in fuel!
It's ridiculous, like ur comment.. Duh!
Well if you have a masters itโs not in reading comprehension. I see โused toโ as in something done in the past.
I actually remember when they did holds for that much.
Back when gas was over $4.00 a gallon. How does duh factor into your comment?
What does a degree have to do with anything? They fact that you had the nerve to throw that in there makes it hard to believe.
And yes, there are places that hold $100 for only $20 or less in fuel. Kind of missing your point
This same type of pre authorization hold happended on my card and I went inside and paid
Wow Durpa. Surly attitude.
There is a reason they are called "convenience stations"...so you don't have to run inside to pay. DUH.