Anonymous
map-marker Eastpointe, Michigan

Horrible customer service e

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Sunday morning about 10-11a.m. my son called speedway on speaker phone he asked the man if they took back bottles the man hung up on him 3 times my son was trying to ask if it was o.k if he brought 5$ worth the man repeatedly hung up on him when I called the man was Incredibly rude yelling at me.i asked to talk to a manager he said he was the fing manager and I told him me and my family will never return if he is working there and I will continue ur to spread the word about what happened and tell everyone to go to 7-11 or bp.
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Reason of review:
Poor customer service
Anonymous

Bad service

Speedway Gas Station - Bad service
I have been a speedway customer for more then 25 years.. I go to the one closets to my house. White lake mi. I have for last 3 years goin in mornin on way to work..but saving 15mins ..i started to go after work..so second shift..2nd time i did i had this women be so rude..i almost stopped..but its convenient and i smoke your brand..so i kept goin. But each time same..i tried to let other service me..omg got so upset a few times..but hey whatever im doin my best to deal with 1 bad apple dont make the company bad...ty ted
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Reason of review:
Poor customer service
Alvy Kie
map-marker Charter Township Of Clinton, Michigan

Uncomfortable

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There's A Man with a cane that's always there asking for points and drinking up all the coffee , this man is not an employee , I enjoy going to speedway for my snacks and coffee , when there's some , I go there on my way to work, I would hate to find another station in my commute
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Anonymous
map-marker Beulaville, North Carolina

Very friendly

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Very friendly and very nice associates. Love going in 8272 in Beulaville the employees there are always very helpful very friendly. Love the manager cherryl she goes above and beyond to help customers and is always very pleasant. Store hasnt gotten si much better since she has been there. Very clean .
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Reason of review:
Good customer service
Breena Zoh
map-marker Myrtle Beach, South Carolina

Do not offer a non dairy creamer

No non dairy creamer in any store's
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Reason of review:
Not as described/ advertised
Anonymous

Vial and l disgusting

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My huaband deives a lot for work. He for some reason likes to go to Speedway. After being in the restroom in one of the stores, I will never ever return to any speesway store. When I came out of the batbroom my husband asked if I wanted anything. My response was not only no bit he is to never give that store a penny. We left and will never return. I know this will not hurt your bottom line but i will repeat the story of how in Michigan your stores look as if you're in a market in the middle east.
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Reason of review:
Bad quality
Anonymous

Rude blonde *** in brooksville Florida

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There is a new manager at the Cobb rd brooksville store. She barks orders at workers and treats customers like their an inconvience to her.

The store has gone down hill and the employees seem scarred to say anything. This girl is a hitler, she barks orders and walks away. Humiliating anyone in her path. I have gotten gas and other items from there for years.

Is this the only person they could get for a manager? I didn't want to be in her presence long enough to get her name.

She's about 30 long blonde horse hair and rude to the core. I won't be back, racetrack even tho out of my way here I come.

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Reason of review:
Poor customer service
1 comment
Guest

OMG we must be in the same area lol. The store on marioner and county line in springhill Florida also has a nasty blonde woman over here, her name is Sam, fits her well cause no lady.

She was there then left a cpl months ago the store was great, people were happy and the store was so nice to shop in. Then I seen this rude *** (sorry it's the truth) the store has such a dark cloud now. I went in today, there was one woman on the register at about 2;15 or so, and she had the lines moving. But this atila the hun woman did nothing.

I watched her look at the long lines and just walked away.

People weren't complaining or being rude cause the woman on the register, smiled and joked with each customer and apoligized to each one of us. But this Sam woman, ***!!!!

Sherwin Gmd
map-marker Milwaukee, Wisconsin

Employee swearing

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I could not believe that the lady working there can talk to the customers the way that she did and nothing was done about it.
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Reason of review:
Poor customer service
Anonymous

Rude employees

I stop speedy way lexington ky off i 75. Exit 110 this moring the gentleman working was very rude , i ask him for a bag for my stuff i bought he grab a bag pick my items and just throw them in the bag , look like he was maid at the world, i said thank you and lf look would kill someone i would be dead. If you can" hired nicer people you need to close down
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Reason of review:
Poor customer service
Anonymous

Employee eating/ lines

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For all of you wondering why we eat while ringing you up it is because we do not get breaks. Not even a lunch break I work ten hours a day with no break and at some point during my shift I have to eat and go to the bathroom.

We never have enough people working to accommodate taking ourself away from the register and yes that's why we get lines.

You think that is bad imagine being there with a line of drunk aggravated customers when you are the only one there on third shift and all you want is the store to clear out so you can lock the dam door to use the bathroom. we can't even go to the bathroom when we need to and yes that leads to poor customer service sorry you had to wait in a line that has nothing to do with the person working take your complaints where they can make a difference.

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1 comment
Guest

that was one of my biggest complaints when i worked convenience store many years ago

Anonymous

Attacked verbally almost physically for no reason i was afra

Dog and boy an girl had me blocked n store threatening me all i 2anted 2as some gas. They verbally cussed me for several hd me n store with a k9 shepherd dared me to say anything and wouldnt let me out.

And the cashier wouldnt open her mouth to say anything to stop them she went right along with them noing i didnt do anything to them. They kept insultn me and dared to hit me. Sen. Citizen gettn off from work tryn to get home 27miles away.

Stoped for gas like i hav been doing yrs. Ever since it was hess. Law abidn citizen 100% disabled an she was lettn them drink alcohol open containers right at front door. Located off 192 newhaven ave.

Melbourne location sore across from golf course close to fla.

Air academy. Video n store on survelliance camera i explained i am afraid of trained shepards an he yelled constantly to make the dog attack me because he was the master an he was drinkn he knew exactly what he was doing.

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Reason of review:
Poor customer service
1 comment
ramjet

Please people, proofread your posts and correct them before you send them.

This kind of horrible writing makes you appear illiterate.

Bethanee Tkz

Horrfic

Got cussed out over a extra peace of cheese and told they wasn't making my *** order to get the *** out of there store Hendersonville TN
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Reason of review:
Poor customer service
Ohn Hun
map-marker Lebanon, Tennessee

EXTREMELY RUDE MANAGER NAMED ARI F. AT HWY 109 SPEEDWAY IN LEBANON, TN

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Speedway Gas Station - EXTREMELY RUDE MANAGER NAMED ARI F. AT HWY 109 SPEEDWAY IN LEBANON, TN

I stopped at Speedway after work with my 25 year old disabled veteran son. The manager there was obviously already in a foul mood.

We went to the register to pay for our pizzas and decided to get cigarettes while we were there too. I asked for a pack of my cigarettes (Marlboro Reds) and asked my son if HE needed a pack too. He said yes, so I asked for a pack of his as well (Newport Smooths). The manager said "See?

You just messed up!" I didn't know what he meant, so I asked him. He said he "wouldn't sell me the Newports because they weren't for HIM"...referring to my son. I assured him they were as that is the brand he smokes. He still refused.

My son offered to pay for his himself, had his money on the counter and was getting his ID out, when the manager still refused, saying "I'm not selling Newports. They're not for him, you said so yourself". When we tried to find out what he was talking about, he said "I'm done talking to you!" WE WERE THE ONLY TWO CUSTOMERS IN THE WHOLE GAS STATION. Honestly???

Who else would they be for??? My son had some of his cigarettes in the car and when he offered to show them to the manager to prove they were for him, he STILL refused and reiterated how he was "done talking to us". In my 50 years of life - most of them as a smoker, I have never been treated with such disrespect by an employee at a gas station over a pack of cigarettes...especially living here in the south!!! My son served this country.

He does NOT deserve to be treated in that way! That "manager", Ari F. was disrespectful, rude and downright hateful. My son and I should just take our business elsewhere.

At the very least, I would like a full refund on the money I spent there.

A formal apology from Ari F. would be nice too!!!!

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Loss:
$25
Pros:
  • Close to my work
Cons:
  • Management
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Ohn Hun

I will also be calling the customer service number tomorrow hoping to find a way to rectify this matter.

Anonymous
map-marker Fort Myers, Florida

STENCH

SHAME on whoever owns/operates the Speedway on the corner of McGregor Blvd & Iona in Fort Myers, FL!!! I had the UNpleasant experience of having to use that facility on 9/20/17. I literally opened the door with one finger because the filth was so bad. That was NOTHING compared to the STENCH in that store. My first words were " what died in here?!" The woman standing next to me said " isn't this terrible?" I literally had to cover my mouth & nose with my shirt. The gentleman behind the counter told us the other employee was doing what I was doing, covering his face, but finally had to leave due to the smell. He said whenever he doesn't have a customer he goes outside. What would EVER make the owner/operator feel the need to open that store under those conditions? Only a filthy, greedy human being would do something like that. I realize hurricane Irma was an inconvenience to businesses with the loss of power &I all, but my God, have a little common sense & courtesy for your consumers and CLEAN & DEODORIZE YOUR STORE before you reopen it just for your own personal GREED!!! Again, YOU SHOUKD BE ASHAMED OF YOURSELF!!
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Anonymous

Denial of entry to service dogs

To Speedway I brought my service dog in wth his working vest and was told to leave by the day Manager. The more I tried to educate him on the law for Service dogs the louder he became.

In end he was screarming at me, as i walked out the door The Speedway on Rodger st. Gloucester MA discriminated againt my hadicap. There a few service dogs in the neighborhood, and all were run off. bottom line: emloyees should read the law so there's an understanding.

And, the manger, that I think is indian, should be dealt wth accordingly I haven't and will not enter that Speeday again. If I don't receive a reply I have a lawyer that wants to represent this matter.So far we have5 complaintants

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

3 comments
Guest

At a managers discretion they can choose wether or not to provide you with service. They CANNOT however deny you service based on a discriminatory factor.

Either way there should be no problem with the dog being in the store considering there is no possibility of contamination and or other problems. That being said so long as the dog isn’t a nuisance then no harm no foul.

ramjet

This "service dog" thing is getting way out of hand.

Maybe he just doesn't want a *** dog running around his store.

I don't blame him. A seeing eye dog is one thing (of course you probably wouldn't be driving then)

The funniest one to me is people with a "comfort Chihuahua" being lugged around in a purse.

Guest

At a managers discretion, they can choose to not allow a service animal inside their store.

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